Order fulfillment refers to the process of getting products or literature to consumers or sales reps. If your business is scaling for the first time, or your growth is testing your ability to correctly fill orders on time, it’s time to create your new fulfillment strategy. As your order volume grows, your order fulfillment gets more intense. The first decision you need to make is how much fulfillment you are capable of handling in-house. If you are getting overwhelmed, it is time to outsource fulfillment.
Finding the right fulfillment center is crucial to your business. When searching for a good fulfillment center, look for these 5 key features.
A very important key to fulfillment customer satisfaction is managing shipping expectations. Since shipping is expensive and can differ widely in deliverability it is important to address individual shipping expectations at the time an order is placed. When you effectively meet their expectations you can expect more repeat business, faster client conversions and better opportunities for upselling.
Trade show fulfillment should be seamless, but many times it is very chaotic! Having a good plan in place well in advance will help you make sure everything is in place and give you peace of mind. So what are some steps you can take today? Ideally you are starting to plan a year in advance, if not you will have some catching up to do.
The way your materials are packed into boxes on your fulfillment orders really matters. It can be the difference between damaged goods and a great delivery experience. Your customers, sales reps and others need their items to arrive in a usable state. You not only need to keep your items safe, but you need to insure the box makes it to its destination.
Learn the 5 Best Practices in Fulfillment to keep your customers happy! It is very important to get your products and literature out as quick as possible.