Are you taking full advantage of social media marketing? Could you have better results? Your customers and prospects are there. In fact, Facebook has 2.41 billion monthly active users as of the second quarter of 2019, Twitter has 126 million daily users, Instagram has 500 million daily active users and Snapchat has 13 million daily active users. So why isn’t your business spending more time on social media? Maybe it’s because you don’t know how to use it to your advantage.
Social media customer service is extremely important. Did you know that 70% of tweets to brands go unanswered? Why should that matter to you? They are your prospects and customers who have questions or issues. If you respond and resolve them you are the hero and get the business. Social media channels are open so that people can create discussions and interact with you as well as each other. This means that anyone who is looking will see when you respond or if you ignore comments. They are less likely to buy from a company that does not respond to complaints.
Many times marketers create Facebook ads that do not meet ROI expectations. There can be many reasons for this such as poor image choice, bad offer or even the wrong audience. There are best practices to follow in order to help you make better choices. The first is to choose appealing images that grab attention and relate to your offer. Second make sure your offer is relevant to your audience, Facebook has many options on selecting the right people. Third is a clear and compelling call to action. Now even when you follow these, you may not reach your goals so there are other factors to consider in creating your ad.
In case you’re an Instagram user you know the custom of checking your most recent video post for perspectives. Your number of perspectives is an image of your status. In the event that you have numerous preferences, it’s a sign to others that your video merits viewing. So those numbers must ascension.
You may think that social media is pretty straight forward, however really good social media marketing uses psychology. Before campaign creation can start you need to take the time to dig deeper into your followers. Psychology is the scientific study of the human mind and its functions, especially those affecting behavior in a given context. So, if we want to create social media that people can’t help but respond to, we need to get into their minds.
Now that we are almost half way into the new year, you should have had time to see how your 2019 social media marketing plan is working so far. Hopefully you are seeing great results. At this point though, you may be ready to make a few tweaks. With that in mind here are some tips to give your social media marketing a jump start.