A very important key to fulfillment customer satisfaction is managing shipping expectations. Since shipping is expensive and can differ widely in deliverability it is important to address individual shipping expectations at the time an order is placed. When you effectively meet their expectations you can expect more repeat business, faster client conversions and better opportunities for upselling.
The way your materials are packed into boxes on your fulfillment orders really matters. It can be the difference between damaged goods and a great delivery experience. Your customers, sales reps and others need their items to arrive in a usable state. You not only need to keep your items safe, but you need to insure the box makes it to its destination.
Learn the 5 Best Practices in Fulfillment to keep your customers happy! It is very important to get your products and literature out as quick as possible.
Order fulfillment is a crucial part of your brand. What your customers get in their package and how it is packaged really matter.
This can be a real challenge for management, do we keep doing our fulfillment in house or do we outsource it? Here are some things to consider.