A very important key to fulfillment customer satisfaction is managing shipping expectations. Since shipping is expensive and can differ widely in deliverability it is important to address individual shipping expectations at the time an order is placed. When you effectively meet their expectations you can expect more repeat business, faster client conversions and better opportunities for upselling.
Trade show fulfillment should be seamless, but many times it is very chaotic! Having a good plan in place well in advance will help you make sure everything is in place and give you peace of mind. So what are some steps you can take today? Ideally you are starting to plan a year in advance, if not you will have some catching up to do.
The way your materials are packed into boxes on your fulfillment orders really matters. It can be the difference between damaged goods and a great delivery experience. Your customers, sales reps and others need their items to arrive in a usable state. You not only need to keep your items safe, but you need to insure the box makes it to its destination.
Learn the 5 Best Practices in Fulfillment to keep your customers happy! It is very important to get your products and literature out as quick as possible.
It is extremely important in fulfillment for the end user to get the correct order in good shape. Fulfillment cartons are one key to happy customers.