Order fulfillment refers to the process of getting products or literature to consumers or sales reps. If your business is scaling for the first time, or your growth is testing your ability to correctly fill orders on time, it’s time to create your new fulfillment strategy. As your order volume grows, your order fulfillment gets more intense. The first decision you need to make is how much fulfillment you are capable of handling in-house. If you are getting overwhelmed, it is time to outsource fulfillment.
Finding the right fulfillment center is crucial to your business. When searching for a good fulfillment center, look for these 5 key features.
A very important key to fulfillment customer satisfaction is managing shipping expectations. Since shipping is expensive and can differ widely in deliverability it is important to address individual shipping expectations at the time an order is placed. When you effectively meet their expectations you can expect more repeat business, faster client conversions and better opportunities for upselling.
It is extremely important in fulfillment for the end user to get the correct order in good shape. Fulfillment cartons are one key to happy customers.
Order fulfillment is a crucial part of your brand. What your customers get in their package and how it is packaged really matter.