A very important key to fulfillment customer satisfaction is managing shipping expectations. Since shipping is expensive and can differ widely in deliverability it is important to address individual shipping expectations at the time an order is placed. When you effectively meet their expectations you can expect more repeat business, faster client conversions and better opportunities for upselling.
It is extremely important in fulfillment for the end user to get the correct order in good shape. Fulfillment cartons are one key to happy customers.
Order fulfillment is a crucial part of your brand. What your customers get in their package and how it is packaged really matter.
The cost of order fulfillment services depends on a variety of resources such the size of items being sold and where it is being shipped.
This can be a real challenge for management, do we keep doing our fulfillment in house or do we outsource it? Here are some things to consider.